Terms & Conditions
Please read this page carefully before booking. By adding a tour to your trip and completing checkout, you confirm you have read and agree to the terms below.
1. Booking terms
Completing checkout sends a booking request at the price shown: you're not charged yet. Our team confirms availability and final details, usually within 24 hours. Once we confirm your dates, you pay 30% by card through Wise to secure your booking, and the other 70% in cash when we meet you on the day. The booking is confirmed once that payment arrives. Your confirmation and itemized receipt then list exactly what you purchased (the tour(s), dates, guest count, and any add-ons) and form the agreement between you and Plan Georgia (Wine Selection LLC) for that trip.
Tour details (route, timing, and stops) may be adjusted by your guide on the day for reasons of weather, road conditions, or guest safety, without reducing the overall value of the experience.
Prices are quoted in EUR and include what is listed under "What's included" on each tour page. Anything listed under "Not included" is the traveller's responsibility.
2. Cancellation policy
2.1 If you cancel
Every tour can be cancelled free of charge, with a full refund, up to 70 days before departure.
2.2 Refunds
Your 30% payment goes back through Wise within 14 days of the cancellation. Your bank may take a few more days to show it.
2.3 Exceptions
If you cancel later than that, there is no refund, but you can move your tour to another date once, free of charge (subject to availability).
2.4 If we cancel
If we have to cancel a tour (for example a closed road, severe weather or your guide falling ill), we first offer you another date or route at no extra cost. If none of them suits you, you get a full refund of everything you paid, within 14 days.
3. Children's pricing policy
Children aged 0–3 travel free. Children aged 4–11 are charged 50% of the adult price. Guests aged 12 and over are charged the full adult price.
4. Liability waiver & assumption of risk
4.1 Our responsibility
In short: if something's on us, we own it.
Plan Georgia is responsible for providing the services described in your booking confirmation with reasonable skill and care. This includes services performed by our guides and drivers and by the suppliers we engage for your tour, such as accommodation, activity and transport providers.
4.2 Risks of outdoor activities
In short: nature is part of the trip, and it can be unpredictable.
Our tours include outdoor activities such as 4x4 driving on mountain roads, hiking and quad biking. These carry risks that cannot be fully removed even when reasonable care is taken, including terrain, weather, altitude and wildlife. By booking, you accept these inherent risks. Plan Georgia is not liable for loss, injury or damage that arises solely from them where we and our suppliers have acted with reasonable skill and care.
4.3 Your responsibilities
You agree to follow your guide's safety instructions throughout the tour and to tell us before booking about any medical condition that could affect your participation.
4.4 Insurance
Travel insurance is not included in any tour. We strongly recommend that every traveller holds valid travel and medical insurance covering their planned activities for the full duration of their trip.
4.5 Events outside our control
Plan Georgia is not liable for any failure or delay in providing a service caused by events beyond our reasonable control, including road or pass closures, severe weather, natural events and actions of public authorities. Where such an event affects your tour, we will offer an alternative route or date where possible.
4.6 Your statutory rights
Nothing in these terms limits liability for death or personal injury caused by our proven negligence, or excludes any liability that cannot be excluded under applicable law.
5. Contact
- Company
- Wine Selection LLC, trading as Plan Georgia
- Identification number
- 405532552
- Country
- Georgia
- Phone and WhatsApp
- +995 598 360 237
- info@plangeorgia.ge
- Working hours
- 24 hours a day, 7 days a week
If anything here is unclear, we're happy to walk through it with you: message us on WhatsApp or email info@plangeorgia.ge before you book.